Privacy & Cookies Policy

US, EU & UK Privacy & Cookies Policy
Published: 20 December 2019


This Prolix Music Privacy Policy (“Privacy Policy”) applies to the website located at

We refer to which refers its users to this Privacy Policy as the “Site.” In this Privacy Policy, the terms “Prolix Music,” “we,” “our,” and “us” refer to Prolix Music LLC. This Privacy Policy gives you details of our privacy practices, including: (a) what types of information we collect about you; (b) how the information will be used; (c) to whom we disclose the information; and (d) how we safeguard the information.

Your Consent
By using the Site or providing personal information to us at our stores, or through our customer service department in connection with our products or Site or via email or text in response to a Prolix Music solicitation or communication, you are agreeing to allow Prolix Music to collect and use your information as described in the Privacy Policy. By using the Site you are also agreeing to our Terms of Use.

What Information Does Prolix Music Collect and Why?


Information You Voluntarily Give Us
We may ask or allow you to provide us with personal information on a voluntary basis when you visit one of our stores, call, email or text us or use certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include, but is not limited to, your name, address, email address, telephone number and credit card information (collectively, “Personal Information”). All such information will be treated in accordance with the terms of this Privacy Policy.

You may be required to register and create an account (“Account”) to use certain areas of our Site. The email address and password used to create your Account can be used for the Site and the App. You are responsible for maintaining the confidentiality of your Account and are responsible for any activities that occur under your Account.

In order to access some of the features of the Site, you must be signed in to your Account.


IP Addresses and “Cookie” Information:
As is the case with many websites, the Site logs your IP address and uses standard technology called “cookies,” which are small data files that are downloaded onto your computer when you use the Site. Cookies automatically identify your browser to the server whenever you interact with the Site. We use cookies and the information they provide to improve the Site and the quality of your experience with the Site. We do not link IP addresses to your name, email address or other Personal Information. Certain kinds of cookies allow us to store your information to save you time in filling out forms on the Site. We only send this type of cookie to your browser when you have provided your consent for us to save your profile information.

Web Beacons, Clear GIFs, and Other Technologies:
The Site may also use “web beacons,” “clear GIFs,” or other technologies to obtain certain types of information when your web browser accesses the Site or when you are provided the opportunity to complete surveys, participate in a sweepstakes or other incentives related to the Site, or when you open or respond to any newsletter or other email you may have received from Prolix Music. These technologies may also be used to deliver cookies that conform to our cookie policy. These technologies may allow us to track your interaction with the Site from all of your devices, including personal computers, mobile devices, and/or tablets. Such cross-device tracking allows us to serve you with relevant advertisements on the most appropriate device.

Information from Third Parties:
Prolix Music may obtain additional information from third parties and add it to information we have collected from you.

How Does Prolix Music Use Your Information?
Prolix Music may use Personal Information and other information collected automatically for a variety of purposes, including, without limitation, to:

  • provide you with the requested services or respond to your inquiries;
  • facilitate your purchase(s) on the Site;
  • conduct surveys, sweepstakes, contests, or other special promotions;
  • monitor consumer interest in our products and services;
  • troubleshoot problems that may arise on the Site;
  • protect against fraud or other criminal activity on the Site and other websites;
  • customize your user experience on the Site;
  • notify you of product or service offerings that we think may be of interest to you;
  • assist us in tailoring our product lines, service offerings and the content of the Site to our customers’ needs;
  • improve the accuracy of our customer database;
  • increase our understanding of our customer database;
  • increase our understanding of our customers;
  • identify potential new customers; and
  • tailor our advertising to our customers.

To assist in these purposes, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences.


Third-Party Optimization Providers:
We contract with one or more online partners to help manage and optimize our Site and communications. We use the services of one or more marketing companies to help us measure the effectiveness of our advertising and how visitors use the Site. To do this, we use web beacons and cookies provided by our marketing companies on the Site. The type of information we collect includes information provided by the customer (including information necessary to complete transactions), IP addresses, cookie information (and other information that tracks browsing and purchasing history). By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Site on our behalf, we control how that data may and may not be used.


How Does Prolix Music Share Information?

Service Providers:

Prolix Music may disclose Personal Information about individual users to third parties who provide services to Prolix Music and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to Prolix Music, including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site and sending or coordinating the sending of marketing communications to pre-identified users. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partner(s) that offer such products or services.

Third-Party Advertisers:
We may share your Personal Information, including, without limitation, your name, address and email address, as well as a record of any transactions you conduct on the Site or offline with us, with third-party advertising partners and their service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites.

As Required by Law:
Prolix Music may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain Personal Information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.

Subsidiaries and Affiliated Companies/Corporate Change:
Prolix Music may also share Personal Information with controlling entities, entities it controls, and entities under common control. Finally, Prolix Music may transfer Personal Information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Aggregate/Anonymous Sharing:
We may also share information we collect about you, your devices and other visitors to the Site in an anonymous or aggregated form with our business partners and others without restriction.

Access to Information
You can correct factual errors in your Personal Information by sending us a request that credibly shows any error. If you wish to access, update or correct your Personal Information that we collect through the Site, please contact us by mail at the address shown in the How to Contact section below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Your Choices

Email Opt Out:
From time to time, Prolix Music may notify you by email of special promotions, changes to the Site, new product lines or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information, click here to unsubscribe, or follow the instructions in the promotional message. Email Opt Out requests will be processed within thirty (30) days.

Postal Mailing List:
Prolix Music may occasionally share its postal mailing list or a part of its mailing list with other organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our mailings, please contact

Please note that requested changes to our postal mailing list may take up to eight (8) weeks to take effect.


If you prefer not to allow us to use “cookies” to collect information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do.

Advertising Opt Out:
To learn more about the use of your information for advertising or to choose not to have your information used by our third-party advertising partners by opting out, please visit the Network Advertising Initiative.

You can decline to allow the mobile Site to access your mobile device’s location, either when you are first asked permission or at any other time by using your mobile device settings and controls. Certain features of the mobile Site may not be accessible to you if you do not share location information.

Do Not Track
At this time, the Site does not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions. However, you may be able to change your privacy preferences regarding the use of cookies and similar technologies through your browser, as described above. We do not knowingly permit third parties to collect Personal Information about your online activities over time and across different web sites and apps when you use the Site.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use these procedures to better safeguard your information.

Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information; however, we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place.


Links to Third Party Websites
The Site provides links to various websites operated by third parties including, but not limited to, third party sites that display the Prolix Music trademarks. This Privacy Policy does not apply to third party websites that are accessible through the Prolix Music Site, unless such websites direct users or visitors to this Privacy Policy. When you click on one of these links, you will be transferred out of the Site and connected to the website of the organization or company that maintains that website. Even if an affiliation exists between the Site and a third-party website, we exercise no control over linked websites. Each of these linked websites maintains its own independent privacy and data collection policies and procedures. We encourage you to read the privacy policies of those other websites to learn how they collect, use, share and secure your information before providing any Personal Information.

Terms and Modifications to Privacy Policy
By using the Site, you agree to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Prolix Music may modify this Privacy Policy at any time.

When we make changes to the Privacy Policy, we will change the “Last Updated” date above. If a material change is made to this Privacy Policy, we will post notice of that change on the first page of this Privacy Policy. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site constitutes your consent to any changes to this Privacy Policy.

Collection of Children’s Personal Information
The Site is not directed to children under the age of 13, and Prolix Music does not collect or maintain Personal Information online from children we actually know at the time of collection are under the age of 13. Should we discover that we have collected Personal Information online from a child who is under 13, we will promptly delete that Personal Information. If you have concerns over the collection of children’s Personal Information on the Site, please contact

How to Contact
If you have any questions or concerns about this Privacy Policy and/or if you want to exercise any of the rights that you are given under this Privacy Policy, please contact us at:

Prolix Music

1014 W 36th Street,
MD 21211

Attention: Data Protection Officer


If you communicate with us, we may retain your correspondence to improve our products, services, and the Site, and for other disclosed purposes. We may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products.

Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Except as provided herein, or otherwise disclosed to you, we do not share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please send us an email using this link, or write us at: Prolix Music, 1014 W 36th Street, Baltimore, MD 21211 Attention: Data Protection Officer. We will be happy to honor your request.



EU & UK Privacy & Cookies Policy
20th December 2019

This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Read more



Prolix Music is fully committed to respecting your privacy and protecting any information you provide. We only use the information you provide to process orders you may place at a Prolix Music website, notify you when important changes are made to our service, and occasionally tell you about relevant products or services we are offering in line with our direct marketing rules. We will not pass your details to third parties for marketing or research purposes. Please note that we may retain any data that you provide on this website, even if you do not complete your registration by clicking ‘Register new account’. Such contact details and data may be used to contact you to enquire why you did not complete your registration.


These terms can be accessed via this URL at all times, and a link to these details will be emailed to you when you have placed an order. For future reference, you may save a copy of these terms to your machine, so they may be accessed at a later date. You have the right to access your personal data and the right to correct, block and delete it at any time.


  1. What Information We Collect from You

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our website. This allows us to provide services and features to meet and exceed your needs and to customise our service to make your experience easier and quicker.


To fully use our website and make purchases, you will need to register as a customer, where you will be required to provide us with your contact information and some other information required to process any orders you place with us. We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on the interests and behaviour of our users to better understand and serve them.


We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.


When you access our Websites via any means or make a purchase through the Website, we may collect, store and use certain of your personal information in line with this policy. To register or make a purchase on the Websites, we ask for your:

– name

– email address

– postal address

– phone contact details


When you make a purchase, our payment service providers will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.


We may also collect data relating to your visits to the Websites that cannot identify you but records your use of our Websites including, for example, details of how long you have used the Website and Content for.


In line with current cookie regulations, we may also collect your computer’s IP address in order to help us tailor the service to your location.


Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.


  1. Where, How and for How Long we store your Personal Data

The information that we collect from you (including any Personal Data) may be transferred to, and stored at, various destinations. This will include destinations outside the European Economic Area (EEA). It may be processed by staff operating at various locations outside the EEA who work for us, or for one of our website development, website penetration testing (also known as “ethical hacking”), hosting, connectivity or telecommunications service providers. By providing us with your information (including Personal Data), you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.


Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your information before transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We only use information you provide to process orders you may place at the Prolix Music web site. We will keep this information as long as it is necessary under your warranty agreement, under EU and national consumer rights regulation or until relevant storage requirements from financial and tax authorities expire. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


If you gave us your consent to inform you about our exclusive offers and discounts, we will store your details until you ask us to opt out from our direct marketing or until you exercise your right to withdraw your consent to our processing of your Personal Data in any other form.


  1. How we Use the Information that we Collect from You

We use the information collected from you to process your order. By submitting an order your personal details will be shared with the sales, customer service and warehouse fulfilment teams at Prolix Music distribution. We also need to share your data with the relevant third-party courier companies to deliver the order to your chosen delivery address.


Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only

– where we have your consent to do so,

– where we need the personal information to perform a contract with you, or

– where the processing is in our legitimate interests and not overridden by your rights.


In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information). Similarly, if we collect and use your personal information in reliance on legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.


We may also use your anonymised data to analyse customer activity, trends, and look at improving the customer experience and processes moving forward.


Our exclusive offers and discounts by email (direct marketing)

When you register as a new customer on the Prolix Music website you have the opportunity to sign up for exclusive offers and discounts by email. By ticking the ‘accept’ box, you give us your consent to send to your registered email address our regular sales newsletter and special offers, discounts and competitions. You can always opt-out later by either: logging into your account and changing your communication preferences, clicking on the “unsubscribe” link on the bottom of our emails, or contacting our customer service department. Please note, the opt-out excludes essential service messages such as order confirmation and dispatch emails.


If you registered an account before we had the opt-in box at registration you instead had chance to opt-out from our marketing emails in compliance with the UK Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. As you bought something from us, gave us your contact details, and did not opt-out of marketing messages, we believe you have a legitimate interest in our products and services and are happy to receive marketing from us about similar products or services even though you haven’t specifically consented. Consequently, we will continue sending you emails under the privacy and data protection regulations effective on 25 May 2018. We will, of course, process your data in line with the processing principles under the new General Data Protection Regulation (GDPR) and of course, you can opt out at any time.


Our abandoned checkout reminder service by email

If you created an account and leave the Prolix Music website with an item in the checkout basket before completing your journey, Prolix Music will email you a reminder.


To Whom and why we might disclose your information

Prolix Music will never sell your data to any third party. But we may disclose your personal information to third parties when permitted by law including:


(a) with your consent;


(b) to our suppliers in order for them to help us provide our services to you, this includes:

– couriers and other logistic partners that provide the delivery of goods to you;

– our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you);

– our provider of file storage and management services if you email us directly;

– our payment services provider when you make a purchase to process your payment; and

– our customer service software if you contact our support team;


These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.


(c) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


  1. Updating your information

You can edit any of the information in your Account. It is your responsibility:

– To protect against unauthorised access to your Account.

– To log-off from your Account when not using it.

– To keep your log-in details secret.


  1. Your Rights under the Data Protection Laws

You have certain rights under the Data Protection Laws, including:

  1. The right at any time to withdraw your consent to our processing of your Personal Data.
  2. The right to be told what Personal Data we hold about you on our database and how we process that data.
  3. The right to request that we provide you with a copy (in a commonly used electronic format) of all the Personal Data that we hold about you. Unless you make repeated requests, we will not charge a fee for providing you with a copy of this data.
  4. The right to request that we correct any inaccurate or incomplete Personal Data that we hold about you.
  5. The right to request that we irretrievably delete all Personal Data that we hold about you (the so-called “right to be forgotten”). Note that there are limited circumstances in which we are legally entitled to refuse to comply with this request.
  6. The right to request that we transmit all the Personal Data that we hold about you (in a structured, commonly used and machine-readable form) to another organisation’s IT environment. Note that we are only legally obliged to comply with this request if it is technically feasible for us to do so.


Should you wish to exercise any of the above rights, please contact our Data Protection Officer.


If you exercise any of the above rights, then we will action your request as soon as reasonably practicable and, in any event, within 30 days.


  1. Links to other Websites

Our Website may contain links to enable you to visit other websites which may be of interest. However, once you have used these links to leave our Website, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.


  1. Your Consent

By agreeing to the terms of our Privacy Policy, you consent to the collection, storage, processing and sharing of your Personal Data and other information on the basis set out above.






We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.


The following describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc…).


We use many cookies to enhance the shopping experience for the user, these include:


Advertising Cookies

We advertise Prolix Music on a number of third party websites and ad networks, and use cookies to track which sites you clicked on.


AdWords Remarketing

We use a Remarketing Cookie to serve more relevant ads to users based on their behaviour during past visits to our website. Google’s AdWords Remarketing connects the activity of with the Adwords advertising network and the Doubleclick Cookie.


Affiliate Cookies

Allows us to track how you found Prolix Music through external websites, and in some cases, reward those websites.



Provides users with personalised adverts when visiting selected other websites. These adverts are based on the products that you have been viewing on the Prolix Music website, and may also show products similar to those you originally looked at. Instructions on how to prevent this kind of advertising can be found here.


Google Analytics

Provides us with information about how users use the site enabling us to improve and refine customers’ experience of Prolix Music. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at



To ensure effective delivery of our cookies and to provide optimum user experience, we use QuBit to manage our cookies. It does not track information itself, but remembers specific tasks that we tell it to do.


Session Cookies

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken – including the ability to place orders.


Third Party Cookies

Some cookies used on our site are provided by third-parties, for example pages that contain embedded content, such as YouTube videos, may send you cookies. These cookies are out of our control and you should check these third-party sites for further information.


Sharing Tools

If you use social networks, such as Facebook and Twitter, to share information from the Prolix Music website, you may be sent cookies from these websites. These cookies are out of our control and you should check these third-party sites for further information.


Your Consent

By agreeing to the terms of this Privacy Policy, you consent to the cookies referenced above being set on your Device.


Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently.


Data Protection Service

You can obtain further information about data protection and privacy laws by visiting the Information Commissioner’s website at:






Prolix Music offers the opportunity for companies, institutions and educational establishments (schools, colleges or universities) to open a trade account or an education account. These institutional accounts are not personal accounts but are linked to the relevant legal entities to which they belong. We encourage individual employees of these institutions to provide as few personal details as possible, but wherever the data of a named individual is used, that data is personal and the general rules of Section 1 of this policy apply.


For the fulfilment of our contract with the relevant institution and with the legitimate interest of data verification and an effective business relationship with the account holder, it might be necessary to share personal information held on the institutional account with other people and departments of the same institution. Even if Prolix Music aims to communicate solely with any registered main contact person, it can at its discretion, and after appropriate ID verification, also deal with other members of the account-holding institution. If an individual wants to object to this data sharing, they should do so by immediately contacting Prolix Music after opening an institutional account, Prolix Music may change the institutional account to a personal account to protect the individual’s privacy.


Institutional account holders must always keep their contact information up to date and must inform Prolix Music immediately if registered members of staff change or leave their employment.






If you are working for the police or another public authority and need information from us for the prevention or detection of crime, the apprehension or prosecution of offenders, or the assessment or collection of tax or duty; please contact our Data Protection Officer directly.


Please state the name, public authority and contact details of the relevant officer making the request. For a quicker identity check, the police officer badge number is also helpful. Please explain the information which is sought and why in as much detail as possible. If we should not inform the relevant data subject about your request, please advise accordingly and give the reason. We will deal with your request as quickly as possible. Please understand that requests made in languages other than English will take longer to process. Requests from law authorities outside the USA, EU or EEA may take longer due to additional consultations with the UK and US authorities.